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hot-beverage-brewers

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Customer questions and answers for hot-beverage-brewers

Question

I have had a Tassimo Model 3107 for quite some time.

The other day when I went to brew a cup of coffee, the reservoir was full, the disc was inserted properly and when the heat light went on for a few moments all of a sudden all the lights began to flash at once. After trying a few fixes, none of which worked, I found that turning the unit off and restarting it did the trick. Why does this happen????
Age: 55-65
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
LindaR
NY
on hot-beverage-brewers
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Answers
answer 1
There are a number of different issues that could cause all lights to flash on the Braun Tassimo Brewer. If this issue were to occur again, we would request that you contact Tassimo Customer Service at 1-877-834-7271 so that a representative may assist you with troubleshooting your machine.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

Why did you stop offering Twinings Awake Tea online? I don't want to drive to a store.

Age: 55-65
Gender: male
asked 3 years, 1 month ago
Customer avatar
by
Duke
Hollis, NH
on hot-beverage-brewers
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Answers
answer 1
The Tazo Awake Tea is part of the Starbucks family of products. As you may have read, the strategic partnership between Kraft Foods and the Starbucks Coffee Company ended on March 1. As a result, we will be unable to offer Starbucks and Seattle’s Best Coffee products for Tassimo once existing inventories of coffee are depleted.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

Dairy free lattes, cappucinno, etc??

Is there any chance any of these typically dairy containing beverages ever having soy or dairy free options?
Age: 25-34
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
lynzy
colorado
on hot-beverage-brewers
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Answers
answer 1
We appreciate your suggestion and have forwarded it to the appropriate department for review and consideration.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

When will Tassimo introduce soy milk or lactose-free equivalent?

asked 3 years, 1 month ago
Customer avatar
by
yewaroo
on hot-beverage-brewers
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Answers
answer 1
As Tassimo's popularity expands we intend to increase the number of selections. Unfortunately, at this time we do not have an estimated date of when additional selections will be added.

We have forwarded your suggestion for soy or lactose free milk to the appropriate department for consideration.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS2
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Question

Have you discontinued the black iced coffee? It's our favorite!

We can't find it anywhere anymore.
asked 3 years, 1 month ago
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by
cmason
on hot-beverage-brewers
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Answers
answer 1
The Gevalia Black Iced Coffee has not been discontinued and is still available for purchase. If you are unable to find this product on our website, please contact 1-877-834-7271 for assistance in ordering this product.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS2
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Question

where do i fnd the expiration date on the individual t-discs

Age: 55-65
Gender: male
asked 3 years, 1 month ago
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by
schwanman
on hot-beverage-brewers
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Answers
answer 1
The expiration date is located on the side of the product packages. There is also a Julian date which is the date the product was packaged, printed on the t-discs underneath the name of the product. A Julian date is usually listed starting with a J for example (J6606004S204:55).
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS4
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Question

What is the difference between T20 and T45?

Age: 45-54
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
SusieQ
Temecula, CA
on hot-beverage-brewers
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Answers
answer 1
The T20 and T45 are both capable of making all of the Tassimo beverages.

The T20 has a 1.5 liter water tank and is a space saving design ideal for apartments, dorm rooms and countertops. The T20 is available in black or white finish.

The T45 has an extra large removeable 61 fl oz water tank including a Filter and LCD filter Monitor. The T45 is available in black or red finish.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

I want to buy a T20. What temp does the T20 heat up to?

Age: 45-54
Gender: female
asked 3 years, 1 month ago
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by
SusieQ
Temecula, CA
on hot-beverage-brewers
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Answers
answer 1
All Bosch Tassimo Machines are capable of brewing beverages within their target temperature range. The highest temperature range a Tassimo machine would need to brew at would be for tea with a target range of 165-187°F/ 74-86°C.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

when are they going to have more flavored coffees?

I love my tassimo. The flavor of the coffee is sooo much better than the keurig, but the keurig as a better select of coffees. It would be nice to have something other than french vanilla or hazelnut, especially when Gevalia has so many flavors to offer.
Age: 35-44
Gender: female
asked 3 years, 1 month ago
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by
justine
on hot-beverage-brewers
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Answers
answer 1
As Tassimo's popularity expands we intend to increase the number of selections. Unfortunately, at this time we do not have an estimated date of when additional selections will be added.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS2
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Question

Will a Braun brand cleaning replacement disk successfully descale my Bosch machine?

Will a Braun cleaning replacement disk successfully descale my Bosch machine?
Age: 25-34
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
SuzyQ
Wisconsin
on hot-beverage-brewers
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Answers
answer 1
The Braun cleaning disc is different from the Bosch cleaning disc and each one should only be used with the corrosponding brand of brewer.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

When will the new bold Gevalia flavors that you stated would be out this summer become available?

Age: Over 65
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
granny
louisiana
on hot-beverage-brewers
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Answers
answer 1
We’re looking forward to bringing you our new dark roast Gevalia coffees, but due to a manufacturing delay we’ll be releasing these options later this fall. In the meantime, please try one of our outstanding European selections, Carte Noire or Mastro Lorenzo. Either might offer the delicious, darker coffee taste you prefer.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS4
-1point
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Question

What does it mean when the red light comes on? I cannot find my manual.

Age: 55-65
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
Kassie
Timonium, Maryland
on hot-beverage-brewers
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Answers
answer 1
A red light on the Tassimo machine can have different meanings depending on which icon is flashing red. It may mean that the water tank needs to be filled or that the machine needs to be descalaed. You can find more information on what the light indicates by accessing the online manual for your machine at the following link.

http://www.tassimodirect.com/pages/product-manuals.aspx

If you are still unable to determine what the red light is indicating after accessing the online manual, please contact customer service at 1-877-834-7271.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

I have tried to order on line but it nevers goes through.

Age: 45-54
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
judybug
wisconsin
on hot-beverage-brewers
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1 answer
Answers
answer 1
We apologize for the inconvenience. We would like to assist you with this issue. Please contact our Customer Service Center at 1-877-834-7271, so that we can better assist you.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS2
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Question

Where are the new brands of coffee (promised by early summer) that were to replace Starbucks?

I hope the three new coffees introduced by Gevalia are not supposed to be the Starbuck replacements promised to us. I am looking for a good cup of coffee like Starbucks Verona, Columbian or HouseBlend. Where is the Italian Roast that was promised on the home page?
Age: 45-54
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
Europa84
Philadelphia
on hot-beverage-brewers
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1 answer
Answers
answer 1
We’re looking forward to bringing you our new dark roast Gevalia coffees, but due to a manufacturing delay we’ll be releasing these options later this fall. In the meantime, please try one of our outstanding European selections, Carte Noire or Mastro Lorenzo. Either might offer the delicious, darker coffee taste you prefer.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
0points
0out of 0found this answer helpful.
Question

it is time to descale my tassimo. how many cups does my system hold? thank you !

asked 3 years, 1 month ago
Customer avatar
by
myluckyfreebie
on hot-beverage-brewers
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Answers
answer 1
The Bosch Tassimo T65, T45, and T10 have a water reservoir that will hold 68 fl oz (Filter removed if included) . The Bosch Tassimo T20 water reservoir will hold 1.5 liters. It is recommended when descaling your machine to remove the cup stand and place a suitable container under the drink outlet with a minimum capacity of 17 fl oz.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

Is a service disk the same thing as a cleaning disk?

Age: 55-65
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
judye525
ohio
on hot-beverage-brewers
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Answers
answer 1
Yes, The Tassimo Service disc is the same as a cleaning disc and is used in the initialization of the machine as well as for cleaning and descaling.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS3
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Question

tassimo TAS 65xx uc

The descaler light went on. Is there any household cleaners I can use to descale?
If not when national chain carries the tassimo descaler?
Age: 55-65
Gender: male
asked 3 years, 1 month ago
Customer avatar
by
craig
vancouver wash
on hot-beverage-brewers
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1 answer
Answers
answer 1
Please be advised that you can use a general coffee maker descaling solution that can be found at your local grocery, department or hardware stores. Please do not use vinegar based cleaning solutions.

Descaling solution can also be purchased directly from Tassimo by visiting http://www.tassimodirect.com/home-brewing-machines/TassimoMoss_accessories/Descaling-Powder-8883-pd.aspx or contacting our Customer Service Center at 1-877-834-7271.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS2
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Question

Will you please consider thinking about making other flavored coffees as TDiscs such as pumpkin spice, peppermint, mocha, etc?That would be amazing!TY

Age: 18-24
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
Iovi
NJ
on hot-beverage-brewers
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1 answer
Answers
answer 1
Gevalia Peppermint Mocha and Gevalia Mocha will be available in the fall. Please keep a look at our website for these great products. As for the Pumpkin Spice, we have forwarded your suggestion to the appropriate department for review and consideration.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS5
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Question

do you offer non-fat creamers?

i have the creamers you sell alone. but i'd like to be able to purchase one's that are non-fat.
Age: 35-44
Gender: female
asked 3 years, 1 month ago
Customer avatar
by
teecapuccino
beach area
on hot-beverage-brewers
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Answers
answer 1
At this time we do not offer non-fat creamers separately. However, we have forwarded your suggestion to the appropriate department for consideration.
answered 3 years, 1 month ago
Customer avatar
by
TassimoCS2
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Question

TAS6515UC/01 vs TAS6515UC/03

I owned a TAS45 and upgraded to a TAS65. I noticed that the new machines (TAS45's & 65's) are rated for 1300 watts and the old machines where 1600 watts. I always thought the higher the wattage the better. The old TAS65 use to cost $250-300, now they cost $169. Does anyone know if the new machine are cheaper in construction? What are the difference between the 1st, 2nd and 3rd version on production? The local store where I bought the new TAS65 has the old and new ones. I'm just not sure which one I should buy?
Age: 25-34
Gender: male
asked 3 years, 2 months ago
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by
galba
Rhode Island
on hot-beverage-brewers
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1 answer
Answers
answer 1
There just a Model upgrade thats all. Eather the T-20, T-45 Suprema or the T-65 are good choices. I have the T45 and My girlfriend has the T-20. Not cheap looking or constructed....The T-45 and T-65 use the MAVEA MAXTRA water filter. I'd go with what price I can afford!!!
Age: 45-54
Gender: male
answered 3 years, 1 month ago
Customer avatar
by
philly40
Norht Carolina
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